01

What Is Responsible Gaming?

Responsible gaming refers to a healthy, controlled approach to engaging with online wagering activities. For 55rt, this is not just a slogan — it is the core of how we operate and how we treat every member.

Online wagering is a legitimate and enjoyable form of entertainment when done within the right boundaries. It becomes a problem when it starts to interfere with daily life, personal relationships, finances, or a person's mental health. Understanding the difference between playing for fun and playing excessively is therefore an important first step.

55rt takes this responsibility seriously. We not only provide a safe and fair gaming platform, but also equip every member with the knowledge, tools and support needed to maintain control over their gaming habits at all times.

Remember: Healthy gaming starts with a healthy mindset. Do not play when you are stressed, sad, or in a difficult financial situation. Enjoy gaming as entertainment, not as a solution to your problems.
02

Warning Signs to Watch Out For

Gambling problems can develop gradually and go unnoticed. Recognizing the early signs is key to getting help before the situation becomes more serious. Here are some warning signs to watch out for:

Playing to EscapeUsing games as a way to escape problems, stress, or negative feelings.
Exceeding BudgetFrequently spending more than planned and finding it hard to stop even after significant losses.
Obsession with TimeThinking about gaming constantly and feeling restless when unable to play.
Neglecting ResponsibilitiesNeglecting work, family, or social relationships due to spending too much time playing.
Borrowing Money to PlayBorrowing money from family, friends, or using credit cards solely to fund wagering activities.
Chasing LossesContinuing to play in hopes of recovering lost money, even as the situation worsens.
Important Notice: If you recognise two or more of the warning signs above in yourself or someone you care about, now is the right time to take action. Do not wait until the situation gets worse. Contact the 55rt support team or seek professional help.
03

How to Use Self-Control Tools at 55rt

All self-control tools at 55rt are accessible directly through your account settings without needing to contact customer support. They are designed to make the self-control process a priority, not a barrier.

Deposit Limit

Go to Account Settings → Responsible Gaming → Deposit Limits. Select the period (daily/weekly/monthly) and enter the maximum amount.

Instantly Active
Play Time Limit

Set the maximum number of hours you can play per day. The system will alert you 15 minutes before the limit is reached.

Automatic Notifications
Self-Break

Choose your pause period (24 hours to 6 months). Your account will be temporarily blocked without affecting your existing balance.

Extendable
Self-Exclusion

Permanently close your account. This process requires identity verification and cannot be reversed once confirmed.

Non-Reversible
  • 1
    Log in to your 55rt account Make sure you use valid account credentials. Access through the official 55rt website or mobile app.
  • 2
    Navigate to the Account Settings section Click the profile icon in the top-right corner, then select "Settings" or "My Account" from the dropdown menu.
  • 3
    Select the Responsible Gaming tab All self-control tools are neatly organised in one section that is easy to find and use.
  • 4
    Choose the right tool and set your limits Enter the appropriate value and click "Save". Some changes require email verification before taking effect.
  • 5
    Review and update your settings regularly We recommend reviewing your self-control settings every month to ensure they still align with your financial situation.
04

Minor Protection

55rt strictly prohibits any individual under the age of 18 from registering or using our platform. Protecting young people is a shared responsibility that we take very seriously.

An age verification (KYC) process is carried out for every new account registration. Valid identity documents such as a MyKad or passport are required before any deposit or betting can be made. If there is suspicion that an account has been registered by an underage individual, 55rt reserves the right to suspend or close that account immediately without prior notice.

For parents and guardians concerned about shared device usage, we recommend the following steps:

  • Install parental control software on devices shared with children.
  • Keep your 55rt account protected at all times with a strong password and never share it with anyone.
  • Log out of your account after every session, especially on shared devices.
  • Enable two-factor authentication (2FA) to prevent unauthorized access to your account.
  • Have open conversations with children about the dangers of gambling and the importance of age restrictions.
Strict Age Policy: 55rt uses an automated identity verification system backed by the latest technology to ensure that only individuals who meet the age requirement are permitted to use this platform. Any attempt to falsify age is a serious violation of our terms and conditions.
05

Getting Help & Support

Acknowledging that you need help is a sign of strength, not weakness. If you or someone you know is struggling with a gambling problem, there are various support resources available in Malaysia.

The 55rt support team operates 24 hours a day, 7 days a week via live chat on the platform. We are trained to handle responsible gaming inquiries with full empathy and confidentiality. You can also reach us by email at [email protected] for more detailed discussions.

Beyond our internal support, there are also external organisations that can provide professional and confidential assistance to individuals facing gambling problems. Speaking with a trained counsellor can offer a fresh perspective and more effective strategies for dealing with addiction.

55rt Live Support
In-platform live chat, available 24/7 with minimal wait times.
Support Email
Email us at [email protected]. Responded within 24 hours.
Professional Counseling
Get a referral to a certified counselor through our support team.
Resources
Reading materials and guides on responsible gaming are available within the platform.
06

Responsible Gaming FAQ

Yes, all self-control tools at 55rt can be accessed and configured directly through your Account Settings. You do not need to contact our support team to set deposit limits, time limits, or activate self-exclusion. Changes take effect immediately or within 24 hours depending on the type of limit selected.

A Self-Break is a temporary measure — you block account access for a set period (24 hours to 6 months) and may request to reopen your account once that period ends. Self-Exclusion, on the other hand, is a permanent decision; the account is fully closed and cannot be reopened. Self-Exclusion is suitable for those who need a long-term separation from betting activities.

Yes, your account balance remains safe during the Self-Exclusion period. Any funds in your account will not be lost or affected. Once the exclusion period ends and you apply to reactivate your account, your balance will remain exactly as it was. If you need to make a withdrawal during the exclusion period, please contact our support team for assistance.

Every new account registration requires identity verification (KYC), which includes submitting a copy of a valid identity document such as a MyKad or passport. Our system uses automated verification technology to process these documents. If verification fails or there is age-related suspicion, the account will be suspended until a manual review is completed.

To protect our members, deposit limit increases do not take effect immediately. There is a mandatory 7-day waiting period after a limit increase request before the new limit comes into force. This gives you sufficient time to reconsider the decision. In contrast, deposit limit decreases take effect immediately with no waiting period.

The first step is acknowledging the situation — and you have already done that by seeking out this information. Immediately activate the Self-Break or Self-Exclusion feature through your account settings. Then, contact the 55rt support team via live chat for further guidance. We can also help connect you with a professional counselor experienced in addressing gambling issues. Remember, asking for help is a sign of courage.