Privacy Policy 55rt —
Your Privacy, Our Priority

When you register and use the 55rt platform, we collect several categories of information depending on how you interact with our platform. This collection is carried out transparently and solely for the purposes stated in this Privacy Policy.

We do not collect data classified as sensitive under applicable data protection laws, unless specifically required to meet regulatory obligations such as anti-money laundering (AML) compliance.

55rt collects and processes your personal data on a solid legal basis. Each category of data we collect has a clear and legitimate purpose, namely:

• Account Management: To create, verify, and manage your account on the 55rt platform, including secure login and the identity verification (KYC) process required by regulators.
• Transaction Processing: To process deposits, withdrawals, and all financial activities you carry out on the platform, including transaction verification and recording.
• Service Provision: To enable you to access and enjoy all games and services offered by 55rt, including applicable VIP programs and promotions.
• Legal Compliance: To fulfill our obligations under applicable laws, including the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act (AMLATFPUAA) and other regulatory requirements.
• Platform Security: To detect, investigate, and prevent fraud, unauthorized access, bot activity, and other security threats to our platform and members.
• Service Improvements: To analyze usage patterns (in anonymized form) for the purpose of improving user experience, platform stability, and game variety.
• Service Communications: To send important information related to your account, including transaction confirmations, security notifications, and policy updates.

We will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent.

Beyond the core purposes of collection, 55rt uses your data responsibly to deliver a better, safer and more personalised experience to every member.

Personalize Your Experience: Your activity data — such as the types of games you play most often and your preferred active hours — helps us suggest more relevant games and promotions suited to your gaming habits. These recommendations are intended to enhance your enjoyment, not to encourage excessive wagering.

Responsible Gaming Monitoring: We use activity data to identify wagering patterns that may indicate signs of a problem. If our system detects concerning patterns, our team may reach out to offer support through our Responsible Gaming us.

Marketing Communications: With your consent, we may send you information about promotions, bonuses and exclusive offers via email or in-app notifications. You can unsubscribe from marketing communications at any time through your account settings or by using the unsubscribe link in any email we send.

55rt does not sell your personal data to any party. However, there are certain situations where we need to share your information with selected third parties in order to deliver our services properly:

• Game Providers: To provide access to their games, third-party game providers registered on our platform may receive necessary session data such as account ID and game balance. All such providers are bound by strict confidentiality agreements.
• Payment Processors: Required financial data is shared with licensed payment processors such as FPX, TNG eWallet and GrabPay solely to process your transactions. These processors comply with international financial security standards.
• KYC Service Providers: The identity verification process involves sharing your identification documents with a licensed, regulation-compliant third-party KYC service provider.
• Legal Authority: We will disclose personal information to the relevant authorities when required by law, court order or regulatory obligation, such as financial crime investigations.
• Technology Partners: The infrastructure and cloud computing service providers we use may process your data as part of the platform's technical operations. All such partners are bound by robust data processing agreements.

In all data-sharing cases, we ensure that receiving parties adhere to data protection standards equivalent to our own. We never share your data with third-party advertisers for targeted advertising purposes.

The security of your personal data is 55rt's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats, unauthorized access, and data breaches.

The technical security measures we implement include:

• Data Encryption in Transit: All communication between your browser or app and the 55rt servers is secured with TLS 1.3 protocol and 256-bit SSL encryption, ensuring no third party can intercept your data in transit.
• Data Encryption at Rest: Sensitive personal data stored in our databases is encrypted using AES-256 standards, meaning that even in the unlikely event of a breach, your data remains unreadable.
• Strict Access Control: Only 55rt staff with a legitimate operational need are permitted to access member personal data, and every access is automatically recorded and monitored.
• Regular Security Testing: We conduct regular penetration testing and security audits by independent cybersecurity experts to identify and address any vulnerabilities.
• Two-Factor Authentication (2FA): We provide two-factor authentication for all member accounts and require it for critical financial operations such as withdrawals.

While we take all reasonable measures, no system on the internet can be guaranteed 100% secure. In the event of a security incident involving your data, we are committed to notifying you within the timeframe required by applicable law.

55rt uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use four main types of cookies:

• Essential Cookies: These cookies are required for the platform to function properly. They allow you to log in, navigate between pages, and carry out transactions securely. These cookies cannot be disabled as they are essential for basic platform operations.
• Performance Cookies: These cookies collect information about how you use our platform, such as pages visited most often and error messages received. All information collected is aggregated and anonymized, used solely to improve platform performance.
• Functional Cookies: These cookies allow the platform to remember your preferences such as language, display settings, and login information to provide a more personalized experience.
• Analytics Cookies: We use internal analytics tools to understand overall usage patterns. This data helps us make platform improvement decisions based on actual member needs.

You can manage cookie settings through your browser preferences. However, please note that disabling certain cookies may affect some features of the 55rt platform.

As a 55rt member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 and our internal policies. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, you may submit a request through your account settings or contact our customer support team. We will process your request within 30 calendar days. For complex cases, this period may be extended to 60 days, and we will notify you accordingly.

55rt retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Retention periods vary according to the type of data and applicable legal requirements.

• Active Account Data: While your account is active, we retain all data necessary to provide our services to you.
• Data After Account Closure: After account closure, core personal data such as your name, email, and transaction history is retained for a minimum of 7 years to meet anti-money laundering and tax legal requirements.
• Technical Log Data: Technical access logs and session data are retained for 12 months for security and incident investigation purposes.
• Communication Records: Support chat records and emails are retained for 3 years for service quality and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymized so it can no longer be linked to your identity.

55rt reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, new regulatory requirements or service improvements. Any updates will be posted on this page with the latest revision date.

For material amendments that significantly affect how we use your personal data, we will notify you via your registered email or through a prominent in-platform notification at least 14 days before the amendment takes effect. This gives you sufficient time to review the changes and make an informed decision.

Your continued use of the 55rt platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you do not agree with any amendment, you have the right to close your account and stop using the platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to help. We take every privacy enquiry seriously and are committed to providing prompt and thorough responses.

You can reach our Data Privacy Officer through the following channels:

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory authority in your jurisdiction.